Terms, Privacy & Refunds

Terms of Service

CEOaura is operated by CEOaura LTD, Dhaka, Bangladesh.

1. The service

CEOaura is a desktop application for fashion brand owners, with an optional web door. The AI runs 100% locally on your PC; operations connect when internet is available (licence checks, downloads, updates, purchases and the web door). Your business data — styles, tech packs, photos, sales — is stored on your own computer in the desktop workspace. One stated exception to local generation: on the web door, your first design and first tech pack (one of each per account) are generated by our hosted service so you can start before you install; every generation after that runs locally on your PC.

The web account holds your commercial identity only: email, country, plan, licence key, seats and expiry. It never holds your business data.

2. Accounts and licences

You sign up on the website, then activate the desktop app with your licence key. A plan includes the number of seats stated for that plan; team members are created inside the desktop app by the account owner. You are responsible for keeping your password and licence key confidential and for activity under your account.

The desktop app checks its licence when internet is available and carries a 30-day offline grace period, so short internet outages never stop your work. An offline activation route (machine code → activation code) exists for PCs without internet.

You must be 18 or older — or the age at which you can enter a binding contract where you live — and you hold the account for a business.

3. Plans and pricing

Current plans: Free ($0, capped trial usage), Starter $9.99/month, Creator $24.99/month, Pro $49.99/month, Platinum $99.99/month, and Ultimate $1,000/year (annual only). Optional run packs top up usage: 100 runs for $9.99, 300 runs for $24.99. The web door is included on every plan, including Free, and works only while the desktop app is running on your PC. Plan caps, seats and features are as shown on the pricing page at the time of purchase.

4. Acceptable use

You agree not to misuse the service: no sharing of licence keys outside your plan's seats, no attempts to bypass plan caps or licence enforcement, and no unlawful use of the software or of content you create with it. You are responsible for the designs, products and content you produce with CEOaura.

5. Support

Support is provided through the ticket system in your account area: you open a ticket, follow its status, and exchange replies in one thread. We aim to respond within 2 business days; that is an aim, not a guaranteed service level.

6. Liability

To the maximum extent permitted by law, our total liability for any claim arising from the service is limited to the amount you paid us in the 12 months before the claim.

7. Governing law

These terms are governed by the laws of Bangladesh, and any dispute will be resolved in the courts of Dhaka, Bangladesh.

Privacy

1. What the web account holds

Only your commercial identity: email address, country, plan, licence key, number of seats, and licence expiry — plus the records needed to bill you (invoices) and to support you (the tickets you open, including the text you write in them).

2. What we never receive

Your business data stays on your PC. Styles, tech packs, designs, photos, customer lists, orders and accounts kept in the desktop workspace are never uploaded to or received by our service, and the AI models run locally on your machine, so your designs are not sent to any AI provider. The company-side admin console administers the commercial layer only and cannot see business data.

3. Payments

Payments are processed by Stripe. Your card details are entered into Stripe's checkout and handled by Stripe; we do not store full card numbers on our systems.

4. The web door

When you use the web door, your browser shows a live mirror of your own desktop app. The business data it displays comes from your PC, not from our servers.

5. Retention

When an account closes, billing records are kept for as long as the law requires; all other web-account records are deleted within 90 days of closure.

6. Team accounts

A separate data-processing addendum is not offered as a standard document at launch.

7. Contact

Privacy questions go through the same ticket system: sign in, open a ticket, and the team replies in the thread.

Refunds

1. Subscriptions

Plans are billed in advance for their period (monthly, or annual for Ultimate). Subscription fees are non-refundable — there is no refund window, including for partial periods.

2. Run packs

Run packs top up your plan's usage for the current period. Unused runs do not roll over to the next period. Run packs are non-refundable, except where the law requires a refund.

3. How to ask

Refund requests are made through the ticket system in your account area, so the request, the reply and the outcome stay in one thread.